Privacy notice

Privacy notice



Pro Pharma Research Organization SA de CV (hereinafter PPRO) values your privacy and the protection of your personal data. This PPRO Privacy Notice explains to you how we collect, store, use, share, transfer, delete, and process information collected from you (known as "Personal Data").

You can access and browse the PRO PHARMA RESEARCH ORGANIZATION sites, without disclosing personal data; however, if you request information from PRO PHARMA RESEARCH ORGANIZATION, S.A. DE C.V. (hereinafter “PPRO”), or regarding any of its products or services or request any clarification, file a complaint or in any way want to establish communication or contact with PPRO, PPRO may request that you provide personal data. In addition, PPRO obtains personal data about you when you respond to questionnaires, surveys, search functions and use some of the tools found on our website.

For any information about this Privacy Notice or for the exercise of any of the rights derived from this Privacy Notice or the applicable legislation, including without limitation your rights of access, rectification, cancellation and opposition, please contact PPRO through the email


This Notice applies to Personal Data collected or processed by us online (via websites, apps, email and otherwise); when we provide services to you, doctors, hospitals, or patients; when we process information from participants in clinical studies; when we collect information to participate as a research subject, principal investigator, or research team member in clinical trials; when we provide medical (patient programs, continuing medical education, etc.) and pharmacovigilance information and in other situations where you interact with us, including, but not limited to, our sites, platforms, and offices, or anywhere it is posted or reference is made to this Notice. This Notice also applies to Personal Data that is collected or processed when you interact with us in person, by phone, or by mail.

Situations in which PPRO will collect your personal data:

(I)     Respond to your request for information, products or services;
(II) perform anti-corruption due diligence and periodically renew due diligence
(III) Sign up for an account for one of our Products or Services for yourself or the organization you work for;
(IV) to identify and authenticate you;
(V) Be a possible candidate to participate in a clinical study as a research subject, principal investigator or member of the research team;
(VI) Address any complaint, question or comment;
(VII) Send you notifications, notices, propaganda or publicity about our products or services to the extent permitted by applicable law;
(VIII) participate in our patient support programs, continuing medical education, conferences or trainings; contact us through the contact links, apply for a job;
(IX) Interact with us as customers, vendors, suppliers, or business partners or employees;
(X) Visit our sites, platforms and offices; respond to surveys, questionnaires, or requests for feedback;
(XI) Purchase, use or receive our Products or Services, including any mobile platform or application;
(XII) Sending information, magazines and news about our industry or about topics that we consider may interest you, as well as news, communications or publicity from PPRO;
(XIII) Create databases for statistical purposes;
(XIV) Create databases for the purposes of research and development of new products or services;
(XV) Send you notifications of changes to this privacy notice; or
(XVI) Comply with laws or regulations applicable to PPRO's business in the United Mexican States or in the world.
In some circumstances, if you do not wish to provide us with your information, certain Products and Services may not be available to you.


For purposes of this privacy notice, "Personal Data" is considered personal information, which is any information, as recorded electronically or otherwise, that can be used to identify a person such as name, address, email address, phone number, bank account number or health data. They may include information that indirectly identifies a person, such as a unique number assigned to a patient for medical care or a participant in a clinical study.

Examples of contact and identity information: first and last name, organization, email address, postal address, telephone number, job title, username and password of accounts created on our platforms, IP address, biometric data.

Examples of demographic information: Your name, age, gender, marital status, disability, and date of birth.

Examples of business and financial information: your name, transaction records, products and services purchased, obtained or considered, application documentation, customer service records, audio recordings of service center calls, survey feedback, transaction history financial and account numbers and other payment information

Examples of health information: Your name, information about your treatment, date of birth, sex/gender, dates of treatment, medical history and treatment information, patient-reported outcome measures (for example, responses to questionnaires and surveys) , X-rays, MRIs, medical scans, user activity, information from connected medical devices and laboratory equipment, images and videos of treatment activities, pharmacovigilance and adverse event information and reports, and communications with your healthcare provider and/or patient. , including audio and/or video of telehealth sessions.

Examples of professional and educational information: name, title or job title, medical specialty, employer or health care institution, professional license number, job skills, work history, graduate degree, certification, specialized training, publications, survey responses and questionnaires, and registration history for our education and training events or acting as an investigator or member of the investigatory team in studies or clinical trials.


We will process the Personal Data we collect in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and other applicable provisions and as explained in this Notice (unless a project-specific notice governs).

Who provides the information: directly from you, our business associates, your employee, your health care organization, your health care Provider (eg, treating physician), or your patients; from your devices; from our sites and offices.

We will obtain your consent to process Sensitive Personal Data which may include information considered sensitive such as biometric information, genetic information, medical and health information, geolocation, ethnic or racial origin, information about your sexual life) given directly by the patient or received from your Provider health care provider or others (attending physician or other health professional).

Data from Minors: PPRO does not knowingly collect, maintain, disclose, or process Personal Data from minors under the age of 16 without the permission of the minor's parent or legal guardian.

Marketing Uses, Cookies and Other Activities: We may use your contact details to contact you to determine if you wish to engage in a business relationship with us or to send you marketing emails. If you do not wish to receive such marketing emails, you may opt out of receiving such emails upon registration or in subsequent communications from us by following the opt-out instructions included in the email or at other information collection points on the Online Services. We may show you advertisements related to Products and Services that we believe are relevant to you based on your activities on the Online Services or on other web or digital properties. Such advertisements may be displayed on our Online Services or the online services of others. We accomplish this by using and allowing third parties (eg, Facebook, LinkedIn) to use certain cookies, electronic tags, pixels, web beacons, and other tracking technologies to track your activities on our Online Services and other online services.

Data Combination: We may combine the information we collect, whether or not it is personal data, with personal data we may obtain from third parties. We may collect personal data about you (for example, your position, specialty and publications) from publicly available resources, such as company websites, universities and publications, and combine it with the personal data we have collected about you to improve our customer profile on you. in support of our sales and marketing activities.

Recording Processing: We may process recordings of your calls with our staff to ensure we provide high-quality service, assist in the training and development of PPRO representatives, and generally improve the customer service we provide to you.

Postings Our Websites And Networks: To the extent we offer public or group forums about our Products or Services, such as news feeds, blogs, message boards, or similar tools ("Interactive Features"), the postings or comments you make may be public and be seen by others. You should be careful before posting information about yourself, including personal data. You acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit to Interactive Features on the Products and Services. Except where required by applicable law, we undertake no obligation to delete any Personal Data you post on our Products and services, and you disclose Personal Data at your own risk.

Links To Other Websites: Our products or services may contain links to other websites, applications, products or services that are not owned or operated by PPRO, such as social networking websites and applications such as Facebook, YouTube and Twitter. You should carefully review the privacy policies and practices of other websites, products and services, as we cannot control and are not responsible for the privacy policies, notices or practices of third-party websites, applications, products and services.

Security Management of the information collected: In accordance with applicable laws and requirements, PPRO has implemented physical, technical and administrative security measures to protect Personal Data against loss, misuse, alteration, theft, unauthorized access and disclosure. not authorized in accordance with legal obligations and industry practices. However, as with all websites, applications, products and services, we unfortunately cannot guarantee the security of data collected through our Products and Services. In addition, it is your responsibility to protect any passwords, identification numbers, or similar individual information associated with your use of the Online Services.

Transfer of Personal Data: Please note that the Personal Data we collect and process may be transferred to and maintained outside of your state, country or other jurisdiction where the privacy laws may not be as protective as those in your location. In certain circumstances, personal data may be hosted on provider platforms located in the Internet cloud. PPRO has implemented legal transfer mechanisms and appropriate safeguards, in accordance with applicable legal requirements, to protect your Personal Data. PPRO reserves the right to share your personal data with PPRO employees, contractors, service providers and advisors, who will process your personal data on behalf of PPRO. Likewise, PPRO reserves the right to share your personal data with government authorities in the United Mexican States or abroad. Except for those cases, PPRO will not share or transfer your personal data to third parties except in the cases provided for in the Federal Law on Protection of Personal Data Held by Private Parties or any other applicable legislation or regulation.

Responsible or controller: For the purposes of the Processing of Personal Data that you may disclose to us, it will be considered that the person responsible or controller of your Personal Data is PPRO, with address at Prol. Emperadores no. 298, Col. Emperadores, Del. Benito Juárez, Zip Code 03320, Mexico City.


According to the Federal Law on the Protection of Personal Data Held by Private Parties, you have ARCO rights (that is, the right to Access, Ratify, Cancel or Oppose the use of your personal data). You may request access to your data, rectify, cancel, oppose, limit its use or disclosure or revoke your consent under the terms of the Federal Law on Protection of Personal Data Held by Private Parties and other applicable provisions, by contacting PPRO through from the email address

If you decide that we stop sending you communications, you can contact PPRO through the email and/or the telephone numbers that appear in our contact information on our page

The exercise of the rights provided for in the law may be carried out by sending your request, in the terms established by the legislation, or sending the corresponding request to the email, or to the address Prolongación Emperadores 298, Col. Emperadores, CP 03320, Del. Benito Juárez, Mexico City, for security reasons, only the owner may claim the Arco rights, for which he must officially identify himself to make the claim and guarantee that he is the owner of the data.

This Privacy Notice is governed by the Federal Law on Protection of Personal Data Held by Private Parties and other laws and regulations of the United Mexican States. Acceptance of this Privacy Notice implies acceptance of its terms and express submission to the courts of Mexico City, Federal District, for any dispute or claim arising from this Privacy Notice.

FT-PPRO-JD-01-05-04: Actualizado November 2021.